Shipping & Payment Policies

Simple shipping options
We offer flat rate shipping specific to each item in our shop. Check out each product description to view rates.

United States and International orders
You will be responsible for any import duties and taxes that may apply to your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Shipping times
Please refer to lead times on each product detail page in our shop. To save you money, we use ground shipping for shipping directly to your front door, this means that tracking information is not always available.

Returns & Exchanges
Because all of our items are handmade and made to order for you, we do not accept returns/exchanges at this time. Exceptions will be made for damaged product.

Damaged items
If your product is damaged or broken on arrival, please contact us within 5 business days with a photo of the damages to .(JavaScript must be enabled to view this email address). We will contact you as soon as possible to find a solution.

Order changes
Please contact us within 24 hours to make changes to your order. Changes after 24 hours cannot be honoured.

Payment
We accept Visa and Mastercard at this time.
Sales tax is charged to all Canadian customers based on the province to which you wish to have your order shipped.

Wholesale
Shipping costs will be sent to you in a separate invoice before your order is delivered. If you would prefer to use your own shipping account, we can accommodate this as well.

Loyal Loot products are handmade in Canada and made to order /// Pricing in Canadian dollars /// Shipping costs, duties and taxes are not included /// We accept payment by credit card through our online shop/// Minimum order $500 CAD /// For large and international orders, arrangements can be made for payment by wire transfer or drafted cheque.

Need more help?
Contact us at .(JavaScript must be enabled to view this email address)